Find the information you need before buying pool equipment from Mikan Pool Supplies.
Where is Mikan Pool Supplies based?
We are an online pool equipment store based in Miami, Florida, shipping throughout the United States. Learn about our store.
How do I check that I am ordering the right model?
Compare the exact model or part number, voltage, dimensions, and connection requirements. For heaters, also check fuel type and heating capacity. If you need help, send us your model number and question before buying. Confirm installation requirements with a qualified installer.
Need a replacement cartridge, part or union?
Use our compatibility guide for Jandy CS200 and other cartridges, pump baskets, seals and equipment unions. Match the exact model and manufacturer part number before ordering. También incluye ayuda en español para cartuchos, piezas y uniones.
How will my equipment be delivered?
Delivery depends on the product, destination, and shipping method. Large equipment may travel by freight and may require a delivery appointment. Contact us with the model and your ZIP code if you need delivery information before ordering. See our shipping policy.
Can I return a product?
Eligible items may be returned within 30 days of delivery. They must be new, unused, uninstalled, and in their original packaging with all components. A restocking fee of up to 20% may apply. Original shipping charges are non-refundable, and return shipping is generally the customer's responsibility, with exceptions stated in the policy. Read the full return policy and contact us for authorization before sending anything back.
What if my order arrives damaged or incorrect?
Do not install an incorrect or visibly damaged product. Photograph the product, packaging, and shipping label, and contact us with your order number. For freight deliveries, inspect the shipment and note visible damage on the carrier's delivery receipt whenever possible.
Does every product have the same warranty?
No. Manufacturer warranty eligibility, duration, and installation requirements vary by product and manufacturer. Ask about the specific model before ordering. We can assist with information for an applicable manufacturer warranty claim; see the warranty section of our return policy.
How do I contact the store?
Email support@mikansupplies.com, call (786) 653-6243, or use our contact form. Include your order number for an existing purchase.