Return and Refund Policy

Mikan Pool Supplies | Operated by MIKAN SUPPLY LLC

You may request a return within 30 days of delivery for eligible new, unused and uninstalled products. Contact us before sending anything back. We will explain your return options and any costs in writing before you ship.

Requesting a return

Email support@mikansupplies.com with your order number, the item you want to return and the reason. Include photos if the item is damaged, incorrect or appears defective. You can also call (786) 653-6243 for help.

We will provide return authorization, the correct shipping address and packing instructions. Please wait for those instructions; returns sent to an unapproved address or directly to a manufacturer may be delayed or refused.

Eligible products

For a standard return because you changed your mind or ordered the wrong item, the product must be new, unused, uninstalled and complete, with its original packaging, labels, manuals and accessories.

Opening the box only to inspect the product does not, by itself, make it used or create a restocking fee.

Restocking fees

There is no restocking fee when a complete, unused product can go back into our inventory as new without repackaging work or a supplier restocking charge.

When necessary repackaging or supplier restocking costs apply, we charge only those documented costs, up to 20% of the returned item's purchase price after discounts, excluding tax and shipping. The 20% maximum is not an automatic charge. Routine inspection is not charged separately.

We will disclose the proposed fee and its basis before you ship. If the condition on arrival differs from what was reported, we will explain any change with supporting details before finalizing the refund. Shipping is calculated separately and never counted twice.

Shipping costs for standard returns

For a change of mind or ordering error by the customer, the customer pays return shipping. Original shipping charges paid at checkout are not refundable.

For an order with free shipping, we may deduct the actual, documented original shipping cost attributable to the returned item; we will disclose it before you ship.

Any label or freight pickup we arrange at your expense will be quoted first. Partial returns are charged only the costs attributable to the returned item.

Pack the item securely and use a tracked service; insurance is recommended for valuable equipment. Contact us if a return is lost or damaged so we can help with the carrier claim.

Product issues and delivery damage

If we sent the wrong item, it arrived damaged, or it appears defective on arrival or first use, contact us promptly. We will review the issue with you and may request photos, serial numbers, installation information or a technician's assessment.

For an approved claim involving an incorrect item sent by Mikan, shipping damage or a defect present on delivery, we will arrange an appropriate replacement or refund. We cover necessary return shipping and charge no restocking fee or original shipping deduction. A refund includes the item's purchase price, applicable tax and any original shipping charge attributable to it.

For freight deliveries, inspect when possible, photograph damage and note it on the delivery receipt. Keep the packaging. If damage is discovered later, contact us as soon as you find it. A clean delivery receipt alone does not automatically disqualify a concealed damage claim.

Installed equipment and warranty assistance

Products connected to plumbing, gas or electrical service, or placed into operation, are not eligible for a standard change-of-mind return. This does not automatically exclude a genuine defect claim. Damage caused by misuse or improper installation is not covered as a delivery defect.

Before installation, confirm the model, voltage, fuel type and compatibility. Follow manufacturer instructions and use a qualified professional where required.

For problems arising after use, contact us for help reviewing available remedies and any manufacturer warranty. Manufacturer coverage depends on the product, purchase channel and applicable terms; it is not guaranteed for every purchase.

Inspection and refunds

We check the returned item's condition, model, serial number and included parts against shipment records. A verified return of a different item, or an item used, altered or damaged after delivery, may be refused as a standard return.

We will review discrepancies with you before deciding; a box and equipment serial mismatch alone is not proof of substitution.

Within 5 business days of receiving a return, we will notify you of approval or explain any issue requiring review. If verification takes longer, we will give a reason and an estimated completion date.

Approved refunds are issued to the original payment method within 5 business days of approval, with an itemized explanation of any deductions and applicable tax adjustments.

Your bank may take additional time to post the funds. Contact us if the refund has not appeared 10 business days after our confirmation. Business days exclude weekends and U.S. federal holidays.

Cancellations and exchanges

Contact us immediately to request cancellation. If we can stop the order before shipment, we will cancel it and issue a full refund. A request is confirmed only when we notify you.

Orders already shipped follow the applicable return process. For a different model, contact us to coordinate a return and replacement order, subject to availability.

Your rights

This policy does not limit rights or remedies that cannot be excluded under applicable law, including applicable implied warranties. Standard return conditions and the 30-day window do not replace those rights.